YOUR PRIVACY IS IMPORTANT TO US.
1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Ben Benzo AB, hereinafter referred to as “Purple Pesto”, ”us ” or ”we”, at the Purple Pesto desktop website and mobile website.
By using and/or placing an order at purplepesto.com, you agree to be bound by the terms and conditions set out herein (the ”Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, can place an order at purplepesto.com
The inclusion of any products or services on purplepesto.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms & Conditions from time to time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on purplepesto.com at the time you place your order.
Purple Pesto wants to provide the best possible online experience. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the purplepesto.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.
2. Privacy Policy
We are committed to protecting your privacy online.
3. Prices and delivery charges
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns, and other commercial factors. Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
We ship to all locations on a DDU (Delivery Duty Unpaid) basis, product prices displayed are exclusive of all local taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.
Ordering/conclusion of the contract
The ordering options available are only via purplepesto.com.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at our earliest convenience. If we have already received payment for such order, we will refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary we will notify you via email to settle the refund.
4. Delivery
Purple Pesto exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
Purple Pesto endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact Purple Pesto's Customer Assistance via email or our contact form, which can be found at purplepesto.com
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
If you wish to cancel or return your order, please provide us with notice in writing either via email to weloveyou@purplepesto.com, We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items.
If the item you have received is defective, please notify Purple Pesto promptly and return the item in accordance with section 6 (Returns) below. Purple Pesto will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through purplepesto.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Purple Pesto reserves the right to cancel any order prior to the time it is delivered to you.
6. Returns
Purple Pesto guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (you may try the item on indoors) and that any labels or tags should be intact.
7. Payment
Credit & debit card
We accept Visa, MasterCard, American Express and Maestro, and any other methods which may be clearly advertised on the Site from time to time. The applicable amount will immediately be charged on your credit/payment card. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Purple Pesto, we will not be liable for any delay or non-delivery.
Paypal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to purplepesto.com. When paying by PayPal, the applicable amount will immediately be charged on your PayPal account.
You are obliged to submit a correct email address and to inform Purple Pesto if your email address changes. Please note that Purple Pesto reserves the right to send payment requests to your email address.
You will receive the legally required invoice in the shipping confirmation email.
8. Our Liability
Nothing in these Terms & Condition shall exclude or limit Purple Pesto's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms & Conditions, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
Purple Pesto is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms & Conditions where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on purplepesto.com shall be limited to the total price of your order.
9. Colors
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
10. Guarantee
If there are defects in the goods you have purchased, Purple Pesto abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
11. Assignment
Purple Pesto reserves the right to assign or pledge to third parties any claims for payment which have arisen in connection with the delivery of goods.
12. Severance
If any part of these Terms & Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at purplepesto.com remain with Ben Benzo AB and its subsidiaries or licensors. Any use of purplepesto.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Purple Pesto.
14. Company Information
Ben Benzo AB
Company number: 559112-5942
Email: weloveyou@purplepesto.com